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Cascone Auto Concepts – Terms & Conditions
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Welcome to Cascone Auto Concepts (“we,” “our,” or “us”). By accessing our website, scheduling a service, or communicating with us through text message, phone, or email, you agree to the following Terms & Conditions. Please read them carefully.

 
1. Services Provided

 

Cascone Auto Concepts provides auto detailing services, which may include:

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  • Interior and exterior detailing

  • Paint correction

  • Ceramic coatings

  • Mobile detailing services

  • Additional services as listed on our website or communicated directly

 

Services may vary based on availability, vehicle condition, location, and technician approval.

 
2. Appointments & Scheduling Accurate Information Required
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When requesting a quote or booking a service, you agree to provide accurate information, including:

  • First and Last Name

  • Phone Number

  • Email

  • Home Address or Service Location

  • Vehicle Year, Make, Model, and Color

Providing incorrect or incomplete information may result in delays, additional fees, or appointment cancellation.

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Service Location
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For mobile detailing, you must ensure:

  • The location is safe and legal to operate in

  • Adequate parking space is available

  • Access to water or electricity if required (unless we specify otherwise)

 

3. Pricing & Payment
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Prices are based on the information you provide and the condition of your vehicle.


Final pricing may vary depending on:

  • Vehicle size

  • Level of dirt, stains, or damage

  • Pet hair removal

  • Excessive contaminants (sap, tar, overspray, mold, etc.)

  • Additional services requested on-site

 

Payment is due upon completion unless otherwise arranged. We reserve the right to require deposits for certain services.

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4. Changes, Rescheduling & Cancellations Customer Cancellations
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If you need to reschedule or cancel, please notify us as early as possible. We reserve the right to charge a cancellation fee for late cancellations or no-shows.

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Company Cancellations
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We may reschedule or cancel appointments due to unsafe conditions, weather, or unforeseen circumstances. If we must cancel, we will make every reasonable effort to reschedule promptly.

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5. Vehicle Condition & Liability Pre-Existing Damage

 

We are not responsible for:

  • Pre-existing damage, defects, or wear

  • Loose or failing trim, emblems, seals, or interior components

  • Damage caused by improper prior repairs or modifications

We may document the vehicle’s condition before service using photos or video.

 

Personal Belongings
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Please remove valuables before your appointment.
We are not responsible for personal items left in the vehicle.

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Results Not Guaranteed
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While we strive for the highest quality, results may vary based on:

  • Vehicle age

  • Paint condition

  • Material type

  • Level of staining or damage

    • Some imperfections may not be fully correctable.

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6. Website Use Intellectual Property
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All content on our website—including text, logos, graphics, and images—is the property of Cascone Auto Concepts and may not be used without permission.

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Prohibited Uses
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You agree not to:

  • Misuse the website or interfere with its functionality

  • Attempt to access private systems

  • Upload malicious software or content

  • Use our content for unauthorized commercial purposes

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9. Warranty Disclaimer
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All services are provided “as is” and without warranties, either express or implied.
This includes, but is not limited to, warranties of:

  • Merchantability

  • Fitness for a particular purpose

  • Service outcome or longevity

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10. Limitation of Liability
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To the fullest extent permitted by law, Cascone Auto Concepts is not liable for:

  • Indirect, incidental, or consequential damages

  • Lost profits

  • Loss or damage to personal items left in the vehicle

  • Costs resulting from service delays or cancellations

Our total liability for any claim shall not exceed the amount paid for the specific service performed.

 
11. Indemnification

 

You agree to indemnify and hold Cascone Auto Concepts harmless from claims, damages, or losses arising from:

  • Your misuse of our services or website

  • Your violation of these Terms & Conditions

  • Incorrect information you provide

  • Unsafe service conditions at your location

 

12. Changes to Terms & Conditions
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We may update these Terms & Conditions at any time.
The “Last Updated” date will reflect the most recent version. Continued use of our site or services means you accept the updated terms.

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13. Contact Information

For questions about these Terms & Conditions, please contact:

Cascone Auto Concepts
216-307-6755
info@casconeautoconcepts.com
www.CasconeAutoConcepts.com

SMS Terms of use

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Cascone Auto Concepts TEXT MESSAGING TERMS OF USE

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By "Opting In" to or using a “Text Message Service” (as defined below) from Cascone Auto Concepts  you accept these Terms & Conditions. 

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This agreement is between you and Cascone Auto Concepts or one of its affiliates. All references to "Cascone Auto Concepts " "we," "our," or "us" refer to Cascone Auto Concepts.

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DEFINITIONS

"Opting In," "Opt In," and "Opt-In" refer to requesting, joining, agreeing to, enrolling in, signing up for, acknowledging, responding to, or otherwise consenting to receive one or more text messages.

 

"Text Message Service" includes any arrangement or situation in which we send one or more messages addressed to your mobile phone number, including text messages (such as SMS, MMS, or successor protocols or technologies).

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CONSENTING TO TEXT MESSAGING

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SMS Consent Communication: Phone numbers obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

 

Types of SMS Communications: If consent has been given to receive text messages from Cascone Auto Concepts messages may be related to the following: Appointment information (previous, upcoming, cancelations or rescheduling), communication during appointments (progress photos, questions, and other necessary comments), quote information (requests for quotes, submitted quote, questions about quotes), payments information (invoices, pay links, receipts) and any other communications pertinent to providing customer service. 

 

By consenting to receive text messages from us, you agreed to these Text Messaging Terms and Conditions, as well as our Terms & Conditions and privacy policy, incorporated herein by reference.

Potential Fees for SMS Messaging: Standard message and data rates may apply, depending on the carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

 

​By agreeing to receive text messages, you also consent to the use of an electronic record to document your agreement. You may withdraw your consent to the use of the electronic record by replying STOP.

 

You consent to receive SMS from Cascone Auto Concepts at the number provided. Msg & data rates may apply. This Text Messaging Service is for conversational person-to-person communication between you and our employees. We may send you an initial message providing details about the service. After that, the number of text messages you receive will vary depending on how you use our services and whether you take steps to generate more text messages from us (such as by sending a HELP request, quote request or appointment request/reminders). Unsubscribe or opt-out by replying STOP. Reply HELP for help. Phone numbers are not shared with third parties.

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COSTS OF TEXT MESSAGES

We do not charge you for the messages you send and receive via this text message service. But message and data rates may apply, so depending on your plan with your wireless or other applicable provider, you may be charged by your carrier or other applicable provider.

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FREQUENCY OF TEXT MESSAGES

This Text Messaging Service is for conversational person-to-person communication between you and our employees. We may send you an initial message providing details about the service. After that, the number of text messages you receive will vary depending on how you use our services and whether you take steps to generate more text messages from us (such as by sending a HELP request).

 

​OPTING IN FOR TEXT MESSAGES 

Opt-in to receive SMS messages from Cascone Auto Concepts can be done in the following ways: Texting START to 216-307-6755 or by submitting this form https://www.casconeautoconcepts.com/contact.

 

OPTING OUT OF TEXT MESSAGES

If you no longer want to receive text messages, you may reply to any text message with STOP, QUIT, END, REVOKE, OPT OUT, CANCEL, or UNSUBSCRIBE. Alternately by emailing us directly at info@casconeautoconcepts.com. As a person-to-person communication service, opt-out requests are specific to each conversation between you and one of our employees and their associated phone number. After unsubscribing, we may send you confirmation of your opt-out via text message.

 

​HELP

 

For any issues, reply with the keyword HELP. Alternatively, help can be obtained directly from us at info@casconeautoconcepts.com

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CONTACT US

For support, info@casconeautoconcepts.com

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